What happens when the Real Estate Commissioner receives a written complaint against a licensee?

When the Real Estate Commissioner receives a written complaint against a licensee, the process is guided by due process principles, which ensure that the licensee has the opportunity to respond to allegations. The correct course of action involves holding a hearing before any decision about license suspension or revocation is made. This allows both the complainant and the licensee to present their sides of the case, ensuring that any regulatory action is based on thorough examination and fairness.

This procedure is essential in protecting the rights of the licensee and maintaining the integrity of the regulatory process. It's also a way to ensure that any disciplinary actions are justified and based on clear evidence presented during the hearing. Thus, the emphasis is on due process rather than immediate punitive action, which would not allow for a fair evaluation of the circumstances surrounding the complaint.